Privacy Policy
Effective Date: 10/17/2025
Floor Coverings International of Mission Viejo (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit a form, or interact with our services, including by phone, email, or SMS text messages.
1. Information We Collect
We collect personal information that you voluntarily provide, including:
Contact details: your name, phone number, email address, city, and postal code.
Project information: details about your flooring needs, property size, or material preferences.
Communications: any messages, calls, or text conversations you have with our team.
Website data: IP address, browser type, device identifiers, and usage data collected through cookies or analytics tools to improve our site’s performance.
2. How We Use Your Information
We use the information you provide to:
Schedule and confirm appointments.
Respond to your inquiries and provide requested services.
Send appointment reminders, updates, and promotional offers (only if you have opted in).
Improve our products, website experience, and customer service.
Comply with legal obligations and maintain business records.
3. SMS Text Messaging Policy
By providing your phone number and checking the consent box on our website or other contact forms, you consent to receive text messages from Floor Coverings International of Mission Viejo. These may include appointment confirmations, reminders, rescheduling updates, and limited promotional offers.
Message frequency may vary.
Standard message and data rates may apply.
You can opt out at any time by replying STOP to any message.
For help, reply HELP or contact us directly at [insert phone number] or [insert email].
We do not sell or share your mobile information with third parties for marketing purposes.
4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share limited information only with:
Service providers and contractors who assist us in scheduling, communication, or installation services.
Legal authorities when required to comply with applicable laws or respond to lawful requests.
Technology vendors providing secure hosting, analytics, or CRM services (such as GoHighLevel).
All third parties handling your data must comply with confidentiality and data protection standards consistent with this Privacy Policy.
5. Data Retention and Security
We retain personal information only as long as necessary to provide our services, meet legal obligations, or resolve disputes. We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse. However, no online system is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have the right to:
Access, correct, or delete your personal data.
Withdraw consent for marketing communications.
Request a copy of your information or limit its processing.
If you wish to exercise these rights, contact us at [insert contact email]. We will verify your identity before fulfilling your request.
7. California Consumer Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
To know what categories of personal data we collect and how we use it.
To request deletion of your information (subject to legal exceptions).
To opt out of any “sale” of personal data (we do not sell your information).
You may exercise your CCPA rights by emailing [insert contact email].
8. Cookies and Tracking Technologies
Our website uses cookies and analytics tools to understand visitor behavior and improve our site’s functionality. You may adjust your browser settings to decline cookies, but doing so may limit certain website features.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies before providing any personal information.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect new laws, technologies, or business practices. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Floor Coverings International of Mission Viejo
Phone: (213) 725-2867
Email: [email protected]
Address: 22541 Aspan St # B, Lake Forest, CA 92630